Cancellation and Refund Policy

At Rozzila Fashion, we strive to provide a smooth and satisfying shopping experience. Please read our policy carefully to understand how cancellations, returns, and refunds are handled.

❌ Order Cancellation

Orders can be cancelled within 24 hours of placing the order or before it is shipped.
Once the order has been shipped, cancellation is not possible.
To cancel your order, please contact us immediately with your order details.

🔄 Returns Policy

You may request a return within 7 days of delivery.
Items must be unused, unworn, and in original packaging with all tags intact.
Returns will not be accepted for:
- Used or damaged products (not caused during delivery)
- Products without original tags/packaging
- Final sale or non-returnable items (if specified)

💰 Refund Policy

Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method.

🚚 Return Shipping

Return shipping charges may be borne by the customer, unless the product received is damaged or incorrect.
In case of defective or wrong items, we will arrange a replacement or full refund at no extra cost.

📦 Damaged or Incorrect Products

If you receive a damaged or incorrect product:

Contact us within 48 hours of delivery
Share clear photos/videos as proof
We will arrange a replacement or refund after verification

⏳ Refund Delays

If you haven’t received your refund yet:

Check your bank account again
Contact your bank or payment provider
If the issue persists, contact us for assistance

📞 Contact Us

For cancellations, returns, or refund-related queries:

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