Cancellation and Refund Policy
At Rozzila Fashion, we strive to provide a smooth and satisfying shopping experience. Please read our policy carefully to understand how cancellations, returns, and refunds are handled.
❌ Order Cancellation
- Orders can be cancelled within 24 hours of placing the order or before it is shipped.
- Once the order has been shipped, cancellation is not possible.
- To cancel your order, please contact us immediately with your order details.
🔄 Returns Policy
- You may request a return within 7 days of delivery.
- Items must be unused, unworn, and in original packaging with all tags intact.
- Returns will not be accepted for:
- Used or damaged products (not caused during delivery)
- Products without original tags/packaging
- Final sale or non-returnable items (if specified)
💰 Refund Policy
- Once your return is received and inspected, we will notify you of the approval status.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
🚚 Return Shipping
- Return shipping charges may be borne by the customer, unless the product received is damaged or incorrect.
- In case of defective or wrong items, we will arrange a replacement or full refund at no extra cost.
📦 Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
- We will arrange a replacement or refund after verification
⏳ Refund Delays
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us for assistance
📞 Contact Us
For cancellations, returns, or refund-related queries:
SOCODE BUSINESS SOLUTIONS PRIVATE LIMITED
📧 Email: socodebusiness554@gmail.com
📞 Phone: 9981568822
📍 Address: H.No. 2-1-56, Flat No. 102, Seshadri Nilayam Apartment,
Venkateswara Colony, Near Metro Station, Uppal, Telangana – 500039
